Support and Online Instruction

Let's hear from our customers:

• Thank you for your patience and help...City Clerk
• You have been professional, polite and always patient when dealing with any questions...Utility Clerk 
• Thank you (Utility Billing Support)...Your are the BEST!!!!!  Water District  
• Customer Support is timely and helpful. Water District
• Your fund accounting support is the best and has been for decades...City Auditor 
• I can rely on the wonderful customer service. Water District 
• I have used for 15 years. Software is user friendly and easy to learn. City Clerk

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.    Video Topics - Watch, Listen and Learn

View and Print Banyon Installation Guide      Hardware Specifications 

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Microsoft OS and Office Corner

Save and Run Disable Leasing routine linked here to remedy Microsoft Window 10 issues with corrupting data.  Available to customers using Windows 10 in a network server configuration. Must run this on each computer station and the Server.  CLICK HERE

• If you purchase MS Office 2019 please do not install the Access component application unless needed for another program.  Banyon Data installs it's own runtime version of Access to run the Banyon programs.
• Microsoft: Fix Network Connection Issues in WindowsWindows 365 Issues Update:  https://downdetector.com/status/office-365/news/232863-problems-at-office-365
• Damaging your database files.  Check this out
• Microsoft's Windows 10 update from Summer 2018 causing damage to databases.   A workaround for Windows upgrade problems - click here for our Memo to all multi-user network configuration customers. 

Windows Upadates deleting MS Office Software

https://answers.microsoft.com/en-us/windows/forum/all/windows-10-update-removed-office-programs/2ff8f535-0260-4b3e-a9a7-cb713b92bb71

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/windows-update-deleted-my-ms-office-software/39cea40d-7601-4254-913b-3970fcb32681

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Annual support entitles all active support customers unlimited software operations support via phone, email, or online. Furthermore, annual support for active customers entitles them to unlimited downloads of new versions and updates.

Is your data backed up offsite in case of fire or other natural disaster?  If not, purchase Banyon Data's Secure Vault Backup

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ONLINE HELP Let's take a look at your software online 

Session 1. http://banyonsupport.glance.net

Session 2. http://bdssupport.glance.net

Session 3. http://bdatasupport.glance.net

Session 4. http://banyonds.glance.net

Session 5. http://banyon.glance.net

If you would like to receive software update notifications via email, please provide us each employee email address and which software application they want to receive update notices for. 

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 MANUALS AND QUICK HELPS

Manuals and User Guides             End of Year Guidelines   

How to Create a NEW Report Collection Folder or Category

How to export CSV format Report to Excel - Easy and less editing

How to Guides for Core Products in Version 10 releases

• "How to" Guide Fund Accounting FAQ Version 10
• "How to" Guide Fund Accounting FAQ Version 12  
• "How to" Guide Utility Billing FAQ    
• "How to" Guide Payroll FAQ   

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NEED CPA or AUDITING SERVICES? 

Banyon has a history of working closely with the following CPA firms dedicated to assisting our customers with accounting issues, standards and principles.  Banyon offers free copies of our Fund Accounting software to any auditing firms that have clients using our software.  This allows customers to send data to our secure FTP site where the auditing firm can download through their specially programmed copy of the software.

Send this letter to your auditing firm for details:  Banyon Auditing Firm Letter

The below sample firms can provide not only auditing help, but contract work if your entity needs help with Banyon Data Accounting Software.

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Order vendor, payroll checks or utility bills?

 Business Forms & Systems - Email: This email address is being protected from spambots. You need JavaScript enabled to view it. - Phone: (800) 842-6239